Refund Policy
At Mother’s Choice, we strive to deliver fresh, high-quality masalas with every order. Since our products are food-grade consumables, certain limitations apply to refunds and returns. Please read the policy below carefully.
Refund & Return Eligibility
Damaged or Defective Products
If your order arrives damaged, leaked, or tampered, you are eligible for a replacement or refund. Please report the issue within 48 hours of delivery along with clear photos/videos.
Wrong Item Received
If you receive an incorrect product, we will arrange a free replacement or provide a refund after verification.
Non-Returnable Items
Since our masala is a consumable food product, we do not accept returns for:
- Opened or used packs
- Products returned without proper reason
- Orders placed by mistake
Cancellations
- Orders can be cancelled before dispatch only.
- Once the product is shipped, cancellations cannot be processed.
- If cancelled in time, a full refund will be issued.
Refund Processing Time
- Approved refunds will be processed within 7–10 business days.
- The timeline may vary depending on the bank or payment method.
Cancellations
- Offers, discounts, or promotional items are non-refundable unless the product is damaged.
- Shipping fees (if any) are non-refundable.
- Bulk or group orders may have separate refund terms (shared during order confirmation).
- In rare cases like courier delays, natural disasters, or logistical disruptions, resolution options may vary.
Cancellations
To raise a refund or replacement request, please contact us at:
Alwar Foods Pvt Ltd Old No. 3, New No. 9, 3rd Lane, G.A. Road, Old Washermenpet, Chennai – 21
alwarfoodspvtltd2024@gmail.com
+91 9840221963